Work 365

Billing Contract

441 views August 27, 2018 July 26, 2019 1

Billing Contract is a result of a sale and is associated with a customer. A Billing Contract the record that results in an Invoice. A customer can have one or more Billing Contracts.

A Billing Contract can have one more Subscription. To have an invoice generated through Work 365 a Billing Contract must exist. Every Subscription should be associated with a Billing Contract.


  • Name: Use a Naming Convention. E.g. [AccountName]-[Type of Service]-[Billing Freq] e.g. Blue-Yonder-CSP-Monthly
  • Customer: Select the Customer Name
  • Start Date: The date the service was started. This is the date used to determine the services that are included in the invoice. The subscriptions with an Effective Start Date on or before the Start date will be included in the Billing Cycle.
  • End Date: The date the Agreement and Billing need to stop. If the Billing Agreement has no set end date and is on an Auto-Renewal, pick a date out into the future
  • Payment Terms: Payment Terms match the standard payment terms that are available on the Invoice entity.
  • Process Refunds: Setting that aligns with the Global setting or overrides the Global setting to enable refunds on Work 365 invoices. See Managing Refund Payments for details.
  • Primary Billing Contact: Primary customer contact on the Billing Contract. Automatically generated invoices can be auto sent to this contact.
  • Secondary Billing Contact: Secondary customer contact on the Billing Contract.
  • Invoice Template: A selected invoice template in this field will override the template defined on the Configuration Settings for invoicing.
  • Additional Invoice Recipients: Notification field for auto generated invoices. Any additional contacts that need a notification of the invoice can be added here as an email. Emails are separated by commas.
  • Currency: Billing Currency for the Billing Contract.
  • Billing Frequency: Work 365 supports Monthly, Quarterly, and Annual Terms.
  • Product Type: Available Product Types are CSP, Managed Service, and Support Contract. The Product Type doesn’t restrict the Subscriptions or Billing processes.
  • Next Invoice Date: The invoice date is locked field. The Invoice Date is one day after the Start Date of the Billing Contract. If the Billing Contract Start Date is Jan 1, the Invoice Date will be Jan 2nd. The invoice generated on Jan 2nd will include the subscriptions that were created as of the Start Date on Jan 1st.  The Invoice date, however, will show Jan 1.
  • Discount %: This is the discount percent that is applied at the overall Invoice level.
  • Is Default: If there are multiple Billing Contracts then one of them is the default. When subscriptions are created for an Account the Default Billing Contract is used to associate with the Subscription.
  • PO Number: This is a reference field that is populated when the Invoice is generated.
  • Opportunity Ref: This is a reference field to the won opportunity for the Billing Contract.
  • Agreements: a customer agreement that is tagged on the Billing Contract (Example: Microsoft Cloud Agreement). These agreements are found in Work 365 > Agreements.


  • Current MRR: Monthly Recurring Revenue
    • Calculates the total subscription value on a month to month basis.
  • Current ACV: Annual Contract Value
    • Calculates the total subscription value on an annual basis.
  • Active invoices: Invoices reflected on the Billing Contract that have not been closed as being Paid or Canceled.

Billing Automation:

  • Auto-Sync Invoice: Setting that enables the auto-sync of an invoice with the Accounting System Connector when an invoice is automatically generated.
  • Auto-Send Invoice: When this option is selected the invoice will be automatically sent to the Billing Contact listed on the Billing Contract.
  • Auto Charge: Setting that enables the auto charge of an invoice when the invoice is automatically generated. Enabling this field requires a payment profile on the customer’s account. See Creating a Payment Profile for details.
  • Payment Profile: The payment profile which will be used to auto charge invoices that are automatically generated.

When all Billing Automation settings are enabled on the billing contract, this is the automation workflow:

  1. Invoice is generated
  2. Invoice is auto-sync’ed to accounting system
  3. Invoice pdf is generated (if not already downloaded from accounting system)
  4. Invoice email is sent
  5. Invoice is auto-charged


Use the Notes and Activity Sections of the Billing Contract to record Notes and any tasks that are associated with the Billing Contract.

Watch the following video on How to fill up Billing Contract Details

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