Work 365

Creating the Work 365 Service Account

292 views December 20, 2019 March 24, 2021 1

This article describes the steps to create a Service Account with System Administrator privilege in Dynamics 365 to be used during the Work 365 registration process.


  • The user performing these actions should have a Global Administrator role in the Azure AD tenant associated with Dynamics 365
  • The user performing these actions should have the System Administrator role in Dynamics 365.

Creating a Work 365 Service Account

  • Create a user in Office 365 to be used as the service account and assign appropriate Dynamics 365 license to it.
  • In Dynamics 365, Navigate to Settings ➤ Security ➤ Users. Ensure that the created user is in the list of Enabled Users.

NOTE: This account will be used to perform automated tasks like provisioning subscriptions and generating invoices. This user must have MFA enabled.

It might take few minutes (generally 10-15) for the user to show up in Dynamics 365 after creation in Office 365 Portal.

  • Select the user from the list and click on Manage Roles on the ribbon at the top. Select the ‘Work 365 Service’ security role.

  • Open the user record. Navigate to the Administration Section. Ensure that Access Mode is set to Read-Write.

  • In Dynamics 365, Navigate to Settings ➤ Security ➤ Field Security Profiles. Follow the steps here on adding the service account to a field security profile.
  • Open an InPrivate browser window and login to Dynamics 365 using the service account.
  • Click on the Settings icon ➤ Options.

  • On the General tab, set the TimeZone to the time-zone in which your company operates. If your company operates in more than one timezone, select the timezone where most of the operations take place or the timezone of the HQ.
  • On the Formats tab, set the Current Format to English (United States).

  • On the Language tab, effective v3.5 the Work 365 Service Account language should match the base language of CRM.

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