Work 365

Invoicing Run Report

49 views August 15, 2019 August 15, 2019 0

Please note BC- Billing Contract; LCL- License Change Log; NR- Non-Recurring

The Invoicing run report determine which invoices if any have failed and to determine why they failed. When generating the run report, ‘Select the Date Range’ and ‘Run Mode’ and then hit ‘Get Details’. The invoice run report is run weekly.

  1. Select a Date Range: This will be the range in which the report will pull invoices.
  2. Suppress Empty Runs: Prevents empty reports from generating.
  3. Only Show Failed Runs: Will only show reports with invoice failures.
  4. Run Id: ID generated with each invoice run report.
  5. Run Date: Date and Time on which the report ran.
  6. Run Mode:
    • Automatic Run: Generated through the back-end process
    • Manual Run: Generated through the User Interface (UI)
  7. Invoice Type:
    • Regular Invoices
      • Eligible Billing Contracts: All active recurring billing contracts for which the Invoice date is today. For example: If today is 10-Jul-2019,
        • Monthly contracts with start date of 9th of any month
        • Annual Contracts with start date of 9th of July of any year
        • Quarterly contracts with start date of 9th of July/October/January/April of any year will be eligible.

Please note if today is last date of a month which does not have 31 days (e.g.: 30th June), then the process will not only pick up BC’s which were supposed to be invoiced on 30th but it will also pick up BC’s that are supposed to be invoiced on 31st.

  • Invoices Not Generated: Count of Eligible Billing Contracts that have nothing to be invoiced which can be due to various reasons:
    • No billable subscriptions were found.
    • None of the subscriptions are active or have uninvoiced LCL’s from previous billing cycle.
    • The uninvoiced LCL’s were increased/decreased on the same day resulting in a net effective of zero
    • The uninvoiced LCL’s were due to reduction of licenses and Refund setting is OFF.
    • No Usage summaries were available for usage-based subscription from previous billing cycle.
  • Change Log Invoices (Annual and Quarterly Contracts)
    • Eligible Billing Contracts:All active annual or quarterly billing contracts
    • Invoices Not Generated: Count of Eligible Billing Contracts that have nothing to be invoiced which can be due to various reasons:
      • No billable subscriptions were found.
      • No uninvoiced LCL’s were found for the current billing cycle
      • The uninvoiced LCL’s were increased/decreased on the same day resulting in a net effective of zero
      • The uninvoiced LCL’s were due to reduction of licenses and Refund setting is OFF.
      • No Usage summaries were available for usage-based subscription from previous billing cycle.
  • Regular Non-Recurring 
    • Eligible Billing Contracts:All active Non-Recurring Billing Contracts
    • Invoices Not Generated:Count of Eligible Billing Contracts that have nothing to be invoiced because no active uninvoiced NRI was found.
  1. Invoices failures: Invoices that failed to generate for specific reason.

To determine the reason of an invoice failure, click on the number of the invoice failure. This will provide details and insights for the invoice failure. Take action accordingly, based on the insights revealed.

  • Billing Contract: The Billing Contract which failed to generate the invoice.
  • Correlation Id: Unique Id that helps map the instance of an error in the logs
  • Error Message: The error which prevented the invoice from generating.
    • In this example, the current date exceeded the Billing Contract end date, which means the contract expired and could not invoice subscriptions.
      • Action Items:
        • Extend the Billing Contract end date. Manually generate the invoice for the current cycle.
        • If the errors are not resolved the invoicing process for those contracts will continue to fail. If a Billing Contract has failed to generate for more than one cycle, after resolving the error a manual invoice will need to be generated for each billing cycle until the current date.

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