Work 365

License Change Logs

167 views September 27, 2018 November 22, 2019 0

License Change logs>  LCL

Every time there is any change associated with the subscription a LCL is created.

Please note: NEVER delete a LCL, doing so can have repercussions on the Work 365 invoice process. Also, best practice is to not deactivate LCLs. As a best practice deactivate the subscription to deactivate the LCL. If a LCL is by chance deleted or deactivated, please reference Missing LCLs on the resolution steps.

The following fields are included on the LCL record:

  • Status Reason:
    • Active- the LCL is yet to be invoiced.
    • Archived- the LCL has been invoiced and hence its lifecycle has been completed.
  • Name: this is the name of the subscription.
  • Provisioning Status: are the four statuses that each LCL could be in.
    • Awaiting Provisioning: Indicates a change has been made and Work 365 needs to connect with the provider to communicate any provisioning updates. This depends on the provider, whether automatic or manual.
    • Not Applicable: When the subscription itself has a virtual Do Nothing Provider there is a virtual license for that subscription. This means that there is no physical license needed to be provisioned, in which case the LCL status will update from Awaiting Provisioning to Not Applicable by the system. There are two applicable scenarios:
      1. The subscription was originally created in the provider system directly in which case it syncs to Work 365, and the change log becomes a Not Applicable status, because the subscription is already provisioned.
      2. The subscription is a parent subscription of a bundle with a Do Nothing Provider, or a service based subscription with a Do Nothing Provider. LCLs with subscriptions of this provider type will automatically update to a Not Applicable status as there is nothing to physically provision.
    • Provisioned: Indicates the LCL has been provisioned. This may have been a manual update or an automatic update with an automatic Provider.
      1. Depending on the provider listed on the subscription:
        • If the subscription has an automatic provider, the licenses will provision automatically, and it will update to a Provisioned status automatically.
        • If the subscription has a Manual Provider, the licenses will first need to be manually provisioned in the provider portal. Then LCL will have to be manually updated to a Provisioned status.
  • Failed Provisioning: Indicates the LCL failed to provision. There are two applicable scenarios:
    1. When a subscription with an Automatic Provider has failed to provision with that provider for a given reason. To determine this reason, look at the Provisioning Message on the LCL. The issue must first be resolved, then change the status of the LCL back to Awaiting Provisioning which will automatically trigger the sync with the provider portal to re-provision the licenses automatically.
    2. When a prior LCL has been created but not provisioned, either because it has failed or it is still Awaiting Provisioning, any new LCLs will automatically fail to provision until the original LCL has been provisioned.
      • Action: take appropriate action on the prior LCL so it provisions. Then address the new LCL.
        • Automatic Provider: Change LCL status back to Awaiting Provisioning
        • Manual Provider: Manually provision the license. Manually update the LCL from Awaiting Provisioning to Provisioned.
  • Effective Date: the date on which the license is provisioned.
  • Subscription Event: is the type of event change on the subscription.
    • Activate– indicates that the subscription is active.
    • Deactivate– indicates that the subscription is deactivated. Note: If a subscription is still active, do not deactivate the LCL as this will impact the invoicing process.
    • Create– indicates that a new subscription is created.
    • Update– indicates that the subscription is updated.
  • Monthly Unit Selling Price: the per unit monthly selling price populated from the subscription.
  • Order by and order date: are applicable when a change is made from the self-service portal by the customer, or the change is made through the Sales Order Provisioning process.
    • Order By: who initiates the change.
    • Order Date: when the order was requested.
  • Provisioning Message: corresponds to a provisioning message.
    • If it is successful, it provides the date the license is provisioned.
    • If there is an error, it displays the error message and provides the reason.
    • Customer: this is the CRM account the subscription and Billing Contract are tied to.
    • Subscription: this is the subscription the LCL corresponds to. It is a mandatory field and is automatically populated.
    • Invoice: when the system automatically generates the invoice, it will capture the LCL record to calculate the proration for the invoice. If a Work 365 invoice is deleted, the LCL record will become available to be invoiced again until a new manual invoice is generated.
    • Quantity: relates to the number of licenses that have been added or reduced on the subscription.
    • Currency: corresponds to the currency defined on the subscription.
    • Monthly Unit Cost Price: the per unit monthly cost price populated from the subscription.
    • Order Reference: refers to the Order ID of the subscription.
    • Order Source: refers to where the change is made. Applies when the change is made by an automatic provider, from the Self-Service Portal, or through the Sales Order Provisioning process.
    • Credit Hold: If a credit hold is applied on the account in CRM, then the credit hold functionality will apply to the subscription and the LCL until the credit hold is lifted on the account. See more details on Work 365 Credit Hold.

Underneath the LCL, the Work job responsible for creating, updating, or deactivation LCLs are displayed as line items. Within the job itself, look at the ‘Job Results’ section to see the Provisioning Error. Sometimes the error message in the jobs are more detailed than what is displayed by the Provisioning message on the LCL form. Work 365 will make 5 attempts at 5-minute intervals, if successful gets provisioned, if failed, needs to look at Provisioning Message as well as the error detailed in Job Results under Parameters in the failed job. After correcting the error set the Provisioning Status in the LCL to Awaiting Provisioning and wait for it to get Provisioned.

See Work 365 Jobs for additional details.

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