Work 365

Upgrading the QBD Connector

64 views November 30, 2020 April 14, 2021 0

2QuickBooks Desktop users please complete the following steps when upgrading Work 365 to a new version:

Before the upgrade of the core solution is completed, submit a ticket with the support team ( to acquire the solution update for the QBO Connector. When completing the upgrade for the core Work 365 solution, it is recommended to also complete the upgrade for the QBD connector.

  1. Login to the QBD Integration Server via Remote Desktop using the integration accountplease note that this account will require local administrative privileges.
  2. Stop the Work 365 On Premise service.
  3. Run command prompt as admin and navigate to the directory of the service. Uninstall the service through the following command:

C:\Windows\Microsoft.NET\Framework\v4.0.30319\installutil.exe Work365.Onpremise.Service.exe /u

  1. Empty the contents of the On Premise service folder except for these two configuration files: Onpremise.Service.exe.config & connections.json. We suggest you take backup of this folder before deleting.
  2. Unzip the folder shared via OD and paste the contents in the On Premise folder. Note: Do not overwrite the above two files since they are already configured to point to your QBD connector instance.
  3. Unblock the Onpremise.Service.exe before installing the new version.

To unblock, right click the exe -> Properties and then click on Unblock.

Note: Unblock button is only visible when the exe is blocked. Otherwise no action required.

  1. Install the Work 365 service version(x.x) as a Windows Service by running the following command in the directory of the service.

C:\Windows\Microsoft.NET\Framework\v4.0.30319\installutil.exe Work365.Onpremise.Service.exe

  1. Configure version(x.x) service to run under the same service account as step #1.
  2. Start the service.
  3. Give it couple of mins and try to link an account. Ensure that the service responds.


Important: Please upgrade Work 365 core solution and the on-premise service to v(x.x) at the same time.

Was this helpful?