Work 365

Work 365 Application Settings

920 views November 3, 2018 March 23, 2021 0

Work 365 Configuration Items

Users will find the Work 365 Application Settings page by going to Work 365 ➤ Admin Hub ➤ Application Settings. These are the configuration settings for the system.

  • Top right of the Page:
    • The Service Account (Account used for Consent between Work 365 and Dynamics 365.
    • See this article for details).
    • The cache can be cleared by clicking the ‘Clear Cache’ option.
    • The Plan the partner is on.


  • Work 365 License: License to use the Work 365 application which contains all the license information and is ready only. Users cannot modify this property. Keep note of:
    • License Expired? – should say False
    • Expiry Date
  • Default Time Zone: Work 365 defaults to Eastern Time (US & Canada) when the application is installed. Users can change this property to match their time zone. Keep note of:
    • Coordinated Universal Time-11 is available as an option for Partners
    • The default time zone number listed under Value is the code associated with the time zone selected.
    • This setting is used to create change log items for Portal users. Your portal users may be in different timezones, however, the changelogs will be saved and used in the specified timezone.
  • Organization Name: Company name to be used in the signature line when sending communication via email templates.
  • Language & Regional Settings
    • With the introduction of internationalization, partners can choose English or Spanish as their language option for Work 365.
    • The PDF of the invoice that is generated would be displayed in the language preference that was chosen.
    • The ‘Select Language’ field on the Billing Contract can override the language chosen here. For more details please see Billing Contracts.
  • Unit Mapping: Mapping your Work 365 CRM Billing Units to your Price units in Work 365 (Monthly, Annually, Quarterly)
  • Web Application URL: Base URL for the customer-facing web application.
    • Used for the secure link to accept payment profiles from customers
    • Note: This cannot be changed directly from here. It requires additional set-up. Please contact  for further details.


  • EarnedOn Date: The default date to be used when an invoice is generated, and incentive earnings are generated. Keep note of:
    • 2 Options for default:
      • Invoice Date: The date for incentives to be earned on the same day an invoice is generated.
      • Invoice Due Date: A specified date for incentives to be earned when an invoice is due, and the organization receives money from the customer.
  • Payout After: A specified number of days for incentives to be paid out after the incentive Payout processing date. Ex. 10 days after the incentive payout processing date, the incentives are paid out.


  •  Default Tax Service: Specific which tax service to use as a default which would apply to all billing contracts. See Work 365 Tax Services for more details.
  • Generate Invoice PDF: Whether to create pdf attachments on Work 365 invoices when they are automatically generated.
  • Generate Refund invoice: Enabling refunds at the system level. This is the “Use Global Setting” which applies the refund setting to all Billing Contracts. Billing Contracts can also override the global setting. See Managing Refund Payments for additional details.
  • Invoicing Cycle Range: When generating an using the Generate Invoice function a specified number of cycles will be shown before and after the current invoice cycle. This number is determined on the configuration page. Keep note of:
    • An ideal range for this number is 3-5 cycles.
  • Include Friendly Name: Whether to Include the subscription friendly name in the invoice line item description.
  • Invoice Date Preference
    • Partners can choose whether they want the date on the invoice to be the date the invoice was generated which is termed as ‘Current Date’ or the date of the Billing Cycle which is the ‘Billing Cycle’ date.
  • Prorate Unit: The default unit which determines pro-ration on invoicing. Invoices are pro-rated at the time of Billing when changes from the previous period are either calculated on a daily basis or a whole basis. The Two Options are Monthly or Daily. If you chose Monthly: Regardless of how many days the subscription is available for the customer gets billed for the full previous month during the changelog invoicing process.
  • Invoice Template: Template to be used for creating an invoice document. Work 365 comes with a standard invoice template, but new templates can be added and set as the default. Invoice templates can be specified at the Billing Contract.
  • Payment Terms Mapping: Mapping the Work 365 payment terms to CRM payment terms. See this article for details.


  •  Portal Website URL: Base URL for the Self Service Portal.


  • Provider Account Auto-Match: Controls the auto-matching of Provider Accounts from Partner Center to the Account Record in Work 365 based on the associated contacts’ primary email address.
  • Enable Credit Hold: Controls whether the provisioning of subscriptions will be blocked if a customer’s Account record is on Credit Hold.
  • Sync Report
    • Option for receiving an email notification for a Subscription Sync Report after the automatic daily sync, as well as manual subscription sync. Multiple recipients can be added separated by commas (no spaces).
  • Condense Usage Summary
    • This is for Partners that have Azure Plan. Partners that usually have more than 25000 usage records per subscription or more than 50000 usage records per daily rated reconciliation file from Partner Center should turn this on.
      • Note, condensing the usage summary will not sync in the Resource ID and Tag associated with each usage summary record.

Subscription Management

  • Default Markup Percentage: Markup percentage applied by default when a usage-based subscription is created in Work 365 or synced from Provider

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