Work 365

QuickBooks Online

66 views February 20, 2020 February 25, 2020 0

Configuring tax integration for Work 365 in QuickBooks Online

Work 365 integrates with QuickBooks Online and passes the relevant information to QuickBooks to enable it to calculate taxes as configured in Work 365. Tax Rate Groups and Tax Rates setup in Work 365 has a direct correlation to Sales Tax Rates in QuickBooks Online.

noteQuickBooks Online US has a feature called “Automatic Sales Tax (AST)”, which performs sales tax calculation based on a variety of factors such as product configuration, billing & shipping addresses, etc. If this feature is turned on, QuickBooks will ignore any tax information provided by Work 365 and hence the tax integration with Work 365 is only supported where the AST feature in QuickBooks Online is turned off.


This article requires that you have read and are familiar with configuring Tax Rate Groups in Work 365. For a refresher, please refer this link

This document continues the example laid out in the above link and demonstrates how the Tax Rate Group set up in the link above is configured in QuickBooks Online.

  1. Login to QuickBooks Online
  2. Click on the “Taxes” option on the left-hand menu.
  3. Click on the “Add/edit tax rates and agencies” option.quickbooks 01
  4. This screen will show a list of the currently configured Sales Tax Rates in QuickBooks Online. For the integration to work, a Sales Tax Rate must have the exact name as defined in Work 365.

Based on the above example, the “CA-US-TAX1” sales tax rate is created in QuickBooks Online. This can be created as a “Single tax rate” when the Tax Rate Group in Work 365 has a single Tax Rate) or a “Combined tax rate”, when the Tax Rate Group in Work 365 has more than one Tax Rate associated with it.

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Frequently Asked Questions

1) How do I turn on Automatic Sales Tax (AST) in QuickBooks Online?

Please refer to this link for details on turning AST on in QuickBooks Online.

2) How do I turn off Automatic Sales Tax (AST) in QuickBooks Online?

An option to “Switch to old tax center” should be available under the “Taxes” menu in QuickBooks Online. However, if you’ve already turned on AST or have an environment where AST was turned on by default, there may not be a way to turn it off especially, if tax transactions have already been calculated. Please contact QuickBooks Online support to assist you if you do not see the option to turn off AST in QuickBooks Online.

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