Work 365

Email to Case Maintenance: Creating Bulk Delete Jobs

45 views August 16, 2018 January 16, 2019 0

Maintenance involves deleting event log records created by Email to Case Automation add-on on regular basis. This can be done by creating Bulk Delete jobs from Settings > Data Management section of CRM.

Bulk Deleting Emails

Sample Example: Creating Bulk Deletion job which runs every 7-day and deletes the event log records created by Email to Case Automation add-on:

Go-to Settings > Data Management and click “New”:

Step 1: Start Bulk Deletion Wizard, click ‘Next’

bulk deletion wizard

Step2: Define Search Criteria, click ‘Next’

define search criteria

Step 3: Select Bulk Deletion Options:

select options

Step 4: Submit the Bulk deletion job

review bulk deletion details

 

 

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