Maintenance involves deleting event log records created by Email to Case Automation add-on on a regular basis. This can be done by creating Bulk Delete jobs from the Settings ➤ Data Management section of CRM.
Bulk Deleting Emails
Sample Example: Creating Bulk Deletion job which runs every 7-day and deletes the event log records created by Email to Case Automation add-on:
Go-to Settings ➤ Data Management and click “New”:
Step 1: Start Bulk Deletion Wizard, click ‘Next’
Step2: Define Search Criteria, click ‘Next’
Step 3: Select Bulk Deletion Options:
Step 4: Submit the Bulk deletion job