If you already have an Email2Case solution previously installed, check the release notes, under “Miscellaneous Information,” to see if the EmailToCaseAutomation solution needs to be uninstalled first before installing the newer solution.
Kindly note that the existing Email2Case configuration settings will get deleted if the solution is uninstalled.
To install “Email to Case Automation” Add-on, navigate to the Settings > Customization > Solutions and Click “Import” as shown below:
‘Import Solution’ window will open up. Click on ‘Choose File’ button and locate the zip file of Email to Case Automation Solution on your system and click ‘Open’
Now, click on ‘Next’ button:
Again, click on ‘Next’ button:
Next, click on ‘Import’ button, this will start importing the solution:
After successful import, below window will open. Now click on ‘Close’ button.
Now, “E2CA” and “E2CA Event Logs” link will appear in the Settings section as shown below: (Please refresh the page after installing the add-on)