Installation Process - Work 365 Documentation

If you already have an Email2Case solution previously installed, then kindly uninstall it before installing the newer solution.

To install “Email to Case Automation” Add-on, navigate to the Settings > Customization > Solutions and Click “Import” as shown below:

import solution

‘Import Solution’ window will open up. Click on ‘Choose File’ button and locate the zip file of Email to Case Automation Solution on your system and click ‘Open’

Email to Case Solution

Now, click on ‘Next’ button:

Select Solution Package

Again, click on ‘Next’ button:

Solution Information

Next, click on ‘Import’ button, this will start importing the solution:

Import Options

Import Customizations

After successful import, below window will open. Now click on ‘Close’ button.

Successful Import

Now, “E2CA” and “E2CA Event Logs” link will appear in the Settings section as shown below: (Please refresh the page after installing the add-on)

E2C Dynamics 365 Addition