Work 365

New Emails received regarding Existing Case

148 views August 16, 2018 February 28, 2020 0

On import of Email to Case Automation add-on, a new field (checkbox) is added to Case entity called as “New mail received” {schema name: iotap_newmailreceived}.

This field is set whenever an email is received for a Case (for both new and existing Cases).

If you would like to use this field then please add this to your Case form. You can create a view based on the “New mail received” field… which will display cases that have received new communication.

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