Below is the list of Product Versions along with their System Requirements:
| Product Version | System Requirement |
| 6.0.2016.0008 | CRM 2016, Dynamics 365 |
| 6.0.2016.0007 | CRM 2016, Dynamics 365 |
| 6.0.2016.0000 | CRM 2016, Dynamics 365 |
| 5.7.2015.0002 | CRM 2015, CRM 2016 |
| 5.6.2015.0001 | CRM 2015, CRM 2016 |
| 5.6.2011.0001 | CRM 2011, CRM 2013 |
| 3.0.2015.0001 | CRM 2015 |
| 3.0.2011.0001 | CRM 2011 (Update Rollup 12 and above), CRM 2013 |
Supported CRM Deployment models: CRM Online, CRM On-Premise, IFD, Partner Hosted
Pre-requisite:
- Email Router needs to be set-up with an incoming profile for at least one Queue.