Work 365

Upgrading to a Higher Version of the add-on

61 views August 16, 2018 April 8, 2019 0

In order to upgrade to a higher version of the add-on check the release notes, under “Miscellaneous Information,” to see if the EmailToCaseAutomation solution needs to be uninstalled first before installing the newer solution.

Kindly note that the existing Email2Case configuration settings will get deleted if the solution is uninstalled.

Please refer below URL to uninstall the current EmailToCaseAutomation solution:

Uninstallation Process of EmailtoCaseAutomation

 

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