CRM Add-on Licensing

Dependency Error while Uninstalling CRM Add-on

8 views August 23, 2018 August 23, 2018 1

Symptoms: Dependency error when you try to uninstall or delete CRM add-on

Cause: This is caused by the structure of Microsoft Dynamics CRM. Importing solutions in CRM may cause dependencies between components to arise.

Resolution:

All WORK 365 CRM Add-ons are managed solutions. Hence uninstall process will remove the solution and all its components from the system. Kindly note that the data stored in the solution entities – which may include the configuration settings will get deleted when the solution is uninstalled.

If you are getting an error when uninstalling a solution then the most likely cause would be that other components in CRM are referencing this CRM add-on.

Steps to finding out the dependencies:

Check error log. If the error log does not provide the list of dependencies then create a URL in below format and try out in a new window:

URL format:

http://{servername}/tools/dependency/dependencyviewdialog.aspx?objectid {solutionguid}&objecttype=7100&operationtype=dependenciesforuninstall

where

{servername} : CRM server

{solutionguid} : GUID of the solution

The solution guide can be found by opening the solution and pressing F11 or CTRL+N to see the URL. In the URL take the section between %7b and %7d.

Once you remove the dependencies then the add-on could be easily uninstalled.

More Information:

We have listed down some of the most common dependency errors based on each add-on:

1. Clone

Sitemap dependency: Clone Exclude, Clone Related records, Clone log in the Settings area

Plugin dependency – delete any records which were added to “Clone related records” entity

2. AutoNumber

Sitemap dependency: AutoNumbers in the Settings area

Plugin dependency – delete any records which were added to “AutoNumbers” entity. This will automatically delete the autonumber plugins that were created dynamically

3. Email2Case

Sitemap dependency: E2CA, E2CA Event logs in the Settings area

4. Report Scheduler

Sitemap dependency: RS Scheduled Records, RS Event Log, RS Email Templates

5. 1-Click PDF

Sitemap dependency: 1-Click PDF in the Settings area

Web Resource dependency: If you have added the “WORK 365 Dynamic button” web resource to any of the CRM forms then it needs to be removed.

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